POLICIES & TERMS

Return & Refund Policy

This Return and Refund Policy outlines the conditions under which payments made for professional consulting, investment facilitation, and advisory services provided by Intrex Tanzania may be eligible for cancellation or refund.

Return & Refund Policy – Intrex Tanzania

At Intrex Tanzania, we are committed to delivering professional, transparent, and reliable investment facilitation and business consulting services. This Return & Refund Policy outlines the circumstances under which refunds may be applicable for services provided by our firm.

Nature of Our Services

Intrex Tanzania primarily offers professional services including business registration, licensing, permits, advisory services, compliance assistance, and investment facilitation. As these services involve expert consultation, documentation, government processing fees, and time-based professional effort, they are generally non-refundable once initiated.

Eligibility for Refunds

Refunds may be considered only under the following conditions:

  • Payment made in error or duplicate payment for the same service
  • Service cancellation requested before any work has commenced
  • Service not delivered due to an internal error solely attributable to Intrex Tanzania
Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

  • Government fees, statutory charges, or third-party costs already paid
  • Services already initiated, processed, or submitted to authorities
  • Delays or rejections caused by inaccurate or incomplete client information
  • Change of mind after service execution has begun
Refund Request Process

To request a refund (where applicable), clients must submit a written request via email to Sales@intrextanzania.com within 7 working days of the payment date. The request must include payment proof, service details, and reason for the refund request.

Refund Review & Processing

All refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed within 7–14 business days using the original payment method, subject to banking timelines.

Policy Amendments

Intrex Tanzania reserves the right to amend this Return & Refund Policy at any time without prior notice. Any updates will be published on our official website.

Contact Information

For questions regarding this policy, please contact our support team at Sales@intrextanzania.com or call +255 713 922 695.

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Let’s Discuss Your Business & Investment Goals

Whether you are a local entrepreneur or an international investor, Intrex Tanzania is ready to guide you through every step of your business journey. Reach out to us for expert consultation, regulatory support, and strategic advisory services.


Available: Monday – Friday

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